Refund Policy

Refund & Replacement Policy

All products sold on DecoYours are brand new and 100% authentic. Our return policy covers the following cases:

  • Damaged product

  • Defective product

  • Completely different item than shown on our website

Most items sold on DecoYours are eligible for exchange, except those clearly marked as non-returnable.

Buyers may request an exchange or replacement within 2 days following the return guarantee period, after delivery of their order.
📌 No cancellations are allowed once an order has been placed.

🔄 General Replacement Policy

A product is eligible for return/replacement in the following cases:

📹 A video of the unboxing is mandatory for any return request.

  • Product received is physically damaged

  • Product is missing components or accessories

  • Product is defective or not as described on DecoYours

  • Product is counterfeit or incorrectly shipped

✅ Conditions for Acceptance of Replacement

  • The product was not damaged while in your possession

  • The received product matches what was ordered

  • The product is returned in brand new condition and in original packaging

  • 📹 An unboxing video is mandatory for any return request

❌ Cases Not Eligible for Replacement

  • Buyer changed their mind

  • Wrong model or color ordered

  • Ordering error made by the buyer

  • Product ordered from another seller

  • Minor damage due to shipping

  • Package refused without valid reason

  • Electronics not working due to misuse

  • Mirror breakage (a $100 compensation will be offered for repair)

❗ No return/refund/replacement for imported items

❗ No return/refund for custom orders, even in case of delay or dissatisfaction

🚚 Special Return Cases

  • If your address is not covered by our logistics service, you must return the product yourself

  • If the exchange is approved but the unboxing video is not provided, return shipping costs will be your responsibility

  • Please contact our customer service before initiating any return

All exchange processing and approvals are handled exclusively by DecoYours.
📌 No exchange requests will be considered without an unboxing video

🛑 Important Note: Our products are handmade. Slight variations may exist between the reference photo and the final product.
Please request real photos before placing your order if needed.
In case of a non-returnable item received defective or broken, please contact us within 2 days of delivery.